Symptom
Action
5.Replacethenon-hot-swapstoragedrive.
Anewlyinstalledhot-swapstoragedrive
isnotrecognized.
1.Ensurethatthedriveisinstalledintothecorrectdrivebay.
2.Restarttheserver.
3.Removethedrivefromthebay,wait45seconds,andreinsertthedrive
intothebay,makingsurethatthedriveconnectstothehot-swap
drivebackplane.
4.Ifyouhaveanydiagnosticprograms,runthediagnosticprograms
totestthestoragedrive.
5.Ensurethatthehot-swapdrivebackplaneisproperlyseated.When
itisproperlyseated,thedriveassembliesproperlyconnecttothe
backplanewithoutbowingorcausingmovementofthebackplane.
6.Ensurethatthecableconnectioniscorrect.
7.Reconnectthebackplanepowercableandrepeatstep1through
step4.
8.Reconnectthebackplanesignalcableandrepeatstep1through
step4.
9.Ifyoususpectaproblemwiththebackplanesignalcableorthe
backplane:
a.Replacetheaffectedbackplanesignalcable.
b.Replacetheaffectedbackplane.
Multiplestoragedrivesfail.1.Ifyouhaveanydiagnosticprograms,runthediagnosticprograms
totestthestoragedrives.
2.Ensurethatthecableconnectioniscorrect.See“Connectingcables
forthenon-hot-swapdrives”onpage117
and“Connectingcables
forthebackplanes”onpage117.
3.Reconnectthepowercable.
4.Reconnectthesignalcable.
5.Replacetheaffectedsignalcable.
6.Forhot-swapstoragedrives,ifyoususpectaproblemwiththe
backplane,replacetheaffectedbackplane.
Memorymoduleproblems
Symptom
Action
Theamountofsystemmemorythatis
displayedislessthanthetotalcapacity
oftheinstalledphysicalmemorymodules
andyoususpectamemorymodule
problem.
1.Ensurethat:
•Allmemorymodulesarethecorrecttypesupportedbytheserver.
See“Featuresandspecificationsofyourserver”onpage7.
•Youfollowthememorymoduleinstallationrules.See“Memory
moduleinstallationrules”onpage60.
•Allmemorymodulesareseatedproperlyandsecurely.
•Thesystemfirmwareisup-to-date.
2.Ifyouhaveanydiagnosticprograms,runthediagnosticprogramsto
testthememorymodules.
3.Reinstallthememorymodules.
4.Replacethesuspectmemorymodules.
5.(Trainedservicetechnicianonly)Replacethesystemboard.
128ThinkServerTS460UserGuideandHardwareMaintenanceManual
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