Lenovo ThinkServer TS460 - Page 141

Opticaldriveproblems
Symptom
Action
Theopticaldriveisnotrecognized.1.Ensurethat:
•Thesignalcableandconnectorarenotdamagedandtheconnector
pinsarenotbent.
•TheopticaldriveissecurelyconnectedtothecorrectSATA
connectoronthesystemboardandtheSATAconnectorisenabled
intheSetupUtilityprogram.See“UsingtheSetupUtilityprogram”
onpage39
.
•Allcablesandjumpers(ifany)areinstalledproperly.
•Thecorrectdevicedriverisinstalledfortheopticaldrive.
2.Runanyopticaldrivediagnosticprogramsifyouhave.
3.Reinstalltheopticaldriveandreconnectcables.
4.Replacethesignalcablefortheopticaldrive.
5.Replacetheopticaldrive.
6.(Trainedservicetechnicianonly)Replacethesystemboard.
Adiscisnotworkingproperly.
1.Ensurethatthediscisintheopticaldrivewiththeshinysidefacing
down.
2.Ensurethatthediscsurfaceiscleanandnotscratched.
3.Checkthediscorpackageforregionalcoding.Youmightneedto
purchaseadiscwithcodingfortheregionwhereyouareusingthe
product.
4.Restartthediscplayerprogram.
5.Restarttheserver.
6.Runanyopticaldrivediagnosticprogramsifyouhave.
7.Reinstalltheopticaldriveandreconnectcables.
8.Replacethesignalcablefortheopticaldrive.
9.Replacetheopticaldrive.
Storagedriveproblems
Note:ThestatusLEDsoneachhot-swapstoragedrivehelpyoueasilyidentifyaproblem.See“Hot-swap
driveactivityandstatusLEDs”onpage24
.
Symptom
Action
Anewlyinstallednon-hot-swapstorage
driveisnotrecognized.
1.Ensurethat:
•Thesignalcableandconnectorarenotdamaged.
•Thenon-hot-swapstoragedriveissecurelyconnectedtothe
correctSATAconnectoronthesystemboardandtheSATA
connectorisenabledintheSetupUtilityprogram.See“Usingthe
SetupUtilityprogram”onpage39.
•Allcablesandjumpers(ifany)areinstalledproperly.
2.Ifyouhaveanydiagnosticprograms,runthediagnosticprograms
totestthestoragedrive.
3.Reinstallthenon-hot-swapstoragedriveandreconnectcables.
4.Replacethesignalcableforthenon-hot-swapstoragedrive.
Chapter6.Troubleshootinganddiagnostics127