Lenovo ThinkServer TS460 - Basic Troubleshooting Tables

TheTMMimplementstheSELasspecifiedintheIPMI2.0specification.TheSELisaccessibleregardlessof
thesystempowerstatethroughtheTMMin-bandandout-of-bandinterfaces.
FormoreinformationaboutviewingtheSEL,refertotheThinkServerManagementModuleUserGuide,
whichisavailablefordownloadat:
http://www.lenovo.com/support
Basictroubleshootingtables
Usethebasictroubleshootinginformationtofindsolutionstoproblemsthathavedefinitesymptoms.
Followthesuggestedactionsforthecorrespondingsymptomintheorderinwhichtheyarelisteduntilthe
problemissolved.Ifnoneoftheseactionssolvetheproblem,see“Troubleshootingprocedure”onpage
125
forthesubsequentstepsyoushouldcheckafterusingtheinformationinthistopic.Iftheproblem
cannotbesolvedbyyourself,seektechnicalassistance.SeeChapter7“Gettinginformation,help,and
service”onpage131.
Notes:
•Ifyouareinstructedtoremove,install,orreplaceanyCRUs,refertotherelatedprocedureinChapter
5“Replacinghardware”onpage55
.
•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thisactionstepisreservedforatrained
servicetechnicianandmustbeperformedonlybyatrainedservicetechnician.
ThinkServerEasyStartupprogramproblems
Symptom
Action
TheThinkServerEasyStartupDVDdoes
notstart.
•EnsurethattheserversupportstheThinkServerEasyStartupprogram
andhasabootableDVDdriveinstalledorabootableexternalDVD
driveattached.
•EnsurethatyouhavesettheopticaldrivewiththeThinkServer
EasyStartupDVDasthefirststartupdevice.See“Selectingastartup
device”onpage43
.
•Verifyiftheopticaldriveorthedischasproblems.See“Opticaldrive
problems”onpage127.
Theoperatingsysteminstallation
programcontinuouslyloops.
MakemorespaceavailableontheHDD.
TheThinkServerEasyStartupprogram
cannotstarttheoperatingsystemmedia.
•EnsurethattheoperatingsystemmediaissupportedbytheThinkServer
EasyStartupprogramversionyourareusing.Foralistofthesupported
operatingsystems,refertotheuserguideandcompatibilitynotesforthe
ThinkServerEasyStartupprogramthroughtheprogrammaininterface.
See“StartingtheThinkServerEasyStartupprogram”onpage46
.
•Verifyiftheopticaldriveorthedischasproblems.See“Opticaldrive
problems”onpage127.
126ThinkServerTS460UserGuideandHardwareMaintenanceManual