Solving print quality problems
85
Troubleshooting
Color
misregistration
Color has shifted outside of
the appropriate area (top to
bottom or left to right) or has
been superimposed over
another color area.
Turn the printer off. Remove and reinstall the
photodeveloper cartridge. Turn the printer on.
White or colored line Either the toner cartridges, the
fuser, or the photodeveloper
cartridge are defective, or
toner has accumulated in front
of the printhead or on the
printhead lens.
Replace the color toner cartridge causing the
line.
If you still have the problem, replace the fuser
and the photodeveloper cartridge.
Clean any spilled toner you see in the printer
housing near the printhead using a soft, clean
lint-free cloth.
Clean the printhead lens. See Cleaning the
printhead lens.
Streaked horizontal
lines
The toner cartridges may be
defective, empty, or worn.
The fuser may be defective or
worn.
Replace the toner cartridges or fuser as
needed.
Streaked vertical
lines
Toner is smeared before fusing
to the paper.
The toner cartridges are
defective.
If paper is stiff, try feeding from another tray.
Replace the color toner cartridge causing the
streaks.
Symptom Cause Solution
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