Solving color quality problems
88
Troubleshooting
Solving color quality problems
This section helps answer some basic color-related questions and describes how some of the
features provided in the Color Menu can be used to solve typical color problems.
Note: You should also read Solving print quality problems on page 84, which provides
solutions for common print quality problems, some of which may affect the color
quality of the printed output.
Frequently asked questions (FAQ) about color printing
What is RGB color?
Red, green, and blue light can be added together in various amounts to produce a large range of
colors observed in nature. For example, red and green light can be combined to create yellow light.
Televisions and computer monitors create colors in this manner. RGB color is a method of describing
colors by indicating the amount of red, green, and blue light needed to reproduce a particular color.
Incorrect margins Guides in the selected tray are
set for a different size paper
than what is loaded in the tray.
Auto size sensing is set to Off,
but you loaded a different size
paper in a tray. For example,
you inserted A4 size paper into
the selected tray but did not
set the Paper Size to A4.
Move the guides in the tray to the proper
positions for the size loaded.
Align the optional 530-sheet drawer and duplex
margins with the margins used for tray 1.
Refer to the Setup Guide for instructions on
adjusting the margins for tray 2 and the
optional duplex unit.
Skewed print
(Print is
inappropriately
slanted.)
Guides in the selected tray are
not in the correct position for
the paper size loaded in the
tray.
Move the guides in the tray to the proper
positions for the size loaded.
Blank pages An incorrect media type is
loaded in the tray being printed
from or the Paper Type setting
does not match the type of
media loaded in the tray.
The toner cartridges are
defective or empty.
Load the correct type media for your print job or
make sure the Paper Type setting is correct for
the paper or specialty media you are using.
Replace the toner cartridges.
Solid color pages The toner cartridges are
defective.
Your printer requires servicing.
Replace the toner cartridges.
Call for service.
The paper curls badly
once it prints and exits
to the output bin.
The Paper Weight setting is
wrong for the type of paper or
specialty media you are using.
Change the Paper Weight setting.
Symptom Cause Solution
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