Solving option problems
92
Troubleshooting
Solving option problems
Symptom Cause Solution
The option does not
operate correctly
after it is installed, or
it stops working.
The option is not installed
correctly.
Remove the option, and then reinstall it.
Cables connecting the option
to the printer are not attached
correctly.
Check the cable connections.
Refer to the Setup Guide for instructions.
The printer driver does not
recognize that the option is
installed.
Look at the driver settings and verify that all the
printer configuration settings are correct. If an
option does not appear in the driver settings, it
is not installed properly. Refer to the Setup
Guide for installation procedures and reinstall
the option.
Optional 530-sheet drawer: Make sure the connection between the drawer and
the printer is made securely. Refer to the Setup Guide for installation
instructions.
Optional duplex unit: Make sure the connection between the duplex unit and
the printer is made securely. Refer to the Setup Guide for installation
instructions.
Optional memory or flash memory card: Make sure the connection between
the card and the system board is made securely. Refer to the Setup Guide for
installation instructions. See Memory requirements for more information on
memory cards.
Optional INA card: Make sure the connection between the card and the system
board is made securely. Refer to the Setup Guide for installation instructions.
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