Solving print quality problems
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Troubleshooting
Solving print quality problems
You can solve many print quality problems by replacing a supply or maintenance item that has
reached the end of its intended life. Check the operator panel for a message about a printer
consumable. See Determining the status of supplies for information about other ways to identify
consumables that need to be replaced.
Use the following table to find solutions to print quality problems.
Large jobs do not
collate.
Collate is not set to
On.
Set Collation to On in the Finishing Menu or
through the printer driver.
The job is too
complex.
Reduce the complexity of the print job by eliminating
the number and size of fonts, the number and
complexity of images, and the number of pages in the
job.
The printer does not
have enough memory.
Add printer memory or an optional hard disk.
Refer to the Setup Guide for information on selecting
memory options to install.
Unexpected page
breaks occur.
The job has timed out. Set Print Timeout to a higher value from the Setup
Menu.
Symptom Cause Solution
Repeating defects Either the toner cartridges, the
photodeveloper cartridge, or
the fuser are defective.
Marks occur repeatedly only in one color
and multiple times on a page:
Replace the item if the defects occur every:
35 mm (1.38 in.) for the toner cartridges
You may want to print the Print Quality Test
Pages to look for defects. See Printing the
Print Quality Test Pages for more information.
Marks occur down the page repeatedly in all
colors:
Replace the item if the defects occur every:
35 mm (1.38 in.) or 95 mm (3.74 in.) for the
photodeveloper cartridge
95 mm (3.74 in.) or 128 mm (5.04 in.) for the
fuser
Symptom Cause Solution
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