Solving network printing problems
94
Troubleshooting
Solving network printing problems
Solving other problems
Calling for service
When you call for printer service, be prepared to describe the problem you are experiencing or the
error message on the display.
You need to know your printer model type and serial number. Refer to the label on the right side or
the inside of the front door of the printer for this information. The serial number is also listed on the
menu settings page you can print from the Utilities Menu. See Printing the menu settings page for
more information.
For service, contact the Lexmark support site for customer service at http://support.lexmark.com,
and report a description of the problem.
Problem Action
Job did not print or
incorrect characters
printed.
Verify that the Lexmark internal print server or external print server is
set up properly and the network cable is connected.
For more details, refer to the drivers CD that shipped with your printer.
For Novell users:
Make sure the netware.drv file is dated October 24, 1994 or later.
Make sure the NT (no tabs) flag is included in the capture statement.
For Macintosh users:
The printer may need an optional internal print server to allow
Macintosh connection.
Verify that the printer is set up correctly in Chooser.
Problem Action
I need to get updated
printer drivers or utilities.
Refer to the drivers CD that came with your printer. It contains printer
drivers and utilities.
Visit the Lexmark Web site, www.lexmark.com, for the most current
printer drivers or utilities.
I need to attach a serial
cable to the printer.
If your printer is configured with a serial port, or you have installed an
optional interface card, refer to the Setup Guide.
I cannot find the printer
escape codes.
Refer to the Technical Reference available on the Lexmark Web site at
www.lexmark.com.
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