Solving media feed problems
93
Troubleshooting
Solving media feed problems
Symptom Cause Solution
Paper frequently jams. You are using paper that does
not meet the printer
specifications.
Use recommended media.
Refer to the Card Stock & Label Guide
available on our Lexmark Web site at
www.lexmark.com for detailed specifications.
See Clearing jams for more information.
See Avoiding jams hints for information that
can help prevent jams from occurring.
You have loaded too much
paper or too many envelopes.
Make sure the stack of paper you load does not
exceed the maximum stack height indicated by
the load line on the tray.
Guides in the selected tray are
not set to the appropriate
position for the size paper
loaded.
Move the guides in the tray to the correct
position.
See Loading the trays for detailed
instructions.
The paper has absorbed
moisture due to high humidity.
Load paper from a fresh package.
Store paper in its original wrapper until you
load it.
See Storing media for more information.
The fuser may be damaged Replace the fuser. See Replacing the fuser.
The Paper Jam
message remains
after you remove the
jammed media.
You have not cleared the entire
media path, or you did not
open the door specified by the
message to check for jams in
this area.
Clear media from the entire path, open the
door indicated by the operator panel message,
clear the jam, and close the door. The printer
resumes printing.
See Identifying the media path for more
information.
The page that jammed
does not reprint after
you clear the jam.
Jam Recovery in the Setup
Menu is set to Off.
Set Jam Recovery to Auto or On.
Blank pages feed into
the output bin.
An incorrect media type is
loaded in the tray being printed
from.
Load the correct type media for your print job or
change the Paper Type on the operator panel
to match the type of media loaded.
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