Solving print quality problems
87
Troubleshooting
Toner rubs off the
paper easily when you
handle the sheets.
The Paper Weight setting in
the Paper Menu is wrong for
the type of paper or specialty
media you are using.
The fuser is worn or defective.
Change Paper Weight from Plain Weight to
CardStock (or other appropriate weight).
Replace the fuser.
Gray background The Toner Darkness setting is
too dark.
The toner cartridges are
defective.
Select a different Toner Darkness setting from
the printer driver before sending the job to
print.
Replace the toner cartridges.
Uneven print density The toner cartridges and the
photodeveloper cartridge are
defective.
Replace the toner cartridges and the
photodeveloper cartridge.
Ghost images The photodeveloper cartridge
is not functioning properly.
Make sure the Paper Type setting is correct for
the paper or specialty media you are using.
Replace the photodeveloper cartridge.
Call for service.
Clipped images
(Some of the print is
cut off on the sides,
top, or bottom of the
paper.)
Guides in the selected tray are
set for a different size paper
than what is loaded in the tray.
Move the guides in the tray to the proper
positions for the size loaded.
Symptom Cause Solution
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