Linksys WRT 1900AC

Troubleshooting
WRT 900AC | Troubleshooting 46
This chapter can help you solve common setup issues and connect to the Internet.
You can find more help from our award-winning customer support at
linksys.com/support.
YOUR ROUTER WAS NOT SUCCESSFULLY SET UP
If Linksys Smart Wi-Fi did not complete the setup, you can try the following:
. Press and hold the Reset button on your router with a paperclip or pin until the LED
starts blinking (about 10 seconds). Install the router again.
Your router’s appearance may vary
2. Temporarily disable your computer’s firewall (see the security software’s instruc-
tions for help). Install the router again.
3. If you have another computer, use that computer to install the router again.
WINDOWS XP SERVICE PACK UPDATE
On Windows XP computers, Linksys Smart Wi-Fi requires Service Pack 3. If the
currently installed Service Pack is older than version 3, download and install
Service Pack 3.
Tip:
To temporarily connect to the Internet and download the required Service
Pack, you can use the included Ethernet cable to connect your computer directly
to your modem.
To install Service Pack 3:
• ConnecttotheMicrosoftUpdatewebsite(update.microsoft.com/windowsupdate).
• FollowtheinstructionsonthewebsiteorcontactMicrosoftifyouneedfurtherhelp.
• AfterdownloadingandinstallingServicePack3,installtherouteragain.
YOUR INTERNET CABLE IS NOT PLUGGED IN MESSAGE
If you get a “Your Internet cable is not plugged in” message when trying to set
up your router, follow these troubleshooting steps.
To fix the problem:
• MakesurethatanEthernetorInternetcable(oracableliketheonesupplied
with your router) is securely connected to the yellow Internet port on the back
of the router and to the appropriate port on your modem. This port on the modem
is usually labeled Ethernet, but may be named Internet or WAN.
• Makesurethatyourmodemisconnectedtopowerandisturnedon.Ifithasa
power switch, make sure that it is set to the ON or l (as opposed to O) position.
• IfyourInternetserviceiscable,verifythatthecablemodem’sCABLEportis
connected to the coaxial cable provided by your ISP.
• Or,ifyourInternetserviceisDSL,makesurethattheDSLphonelineisconnected
to the modem’s DSL port.
• IfyourcomputerwaspreviouslyconnectedtoyourmodemwithaUSBcable,
disconnect the USB cable.
• Installtherouteragain.
Back view of DSL modem
Back view of cable modem
Back view of router