Masimo LiDCO Chapter 7: Service and Maintenance
www.masimo.com 60 Masimo
Repair Policy
Masimo or an authorized Service Department must perform warranty repair and service. Do not use
malfunctioning equipment. Have the instrument repaired.
Please clean contaminated and/or dirty equipment before returning, following the cleaning procedure
described in Cleaning Procedures on page 59. Make sure the equipment is fully dry before packing.
To return the module for service, please follow the Return Procedure on page 60.
Return Procedure
Please clean contaminated/dirty equipment before returning and make sure it is fully dry before packing
the equipment. Call Masimo at 800-326-4890 and ask for Technical Support. Ask for an RMA number.
Package the equipment securely – in the original shipping container if possible – and enclose or include
the following information and items:
A letter describing in detail any difficulties experienced with the equipment. Please include the
RMA number in the letter.
Warranty information – a copy of the invoice or other applicable documentation must be
included.
Purchase order number to cover repair if the instrument is not under warranty, or for tracking
purposes if it is.
Ship-to and bill-to information.
Person (name, telephone/Telex/fax number, and country) to contact for any questions about the
repairs.
A certificate stating that the module has been decontaminated for bloodborne pathogens.
Return the equipment to the following shipping address:
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