21. Repair and Warranty
The instrument contains static sensitive devices, and care must be taken in handling the printed circuit board. If
an instrument’s protection has been impaired it should not be used, but sent for repair by suitably trained and
qualified personnel. The protection is likely to be impaired if for example, it shows visible damage, fails to perform
the intended measurements, has been subjected to prolonged storage under unfavourable conditions, or has been
subjected to severe transport stresses.
NEW INSTRUMENTS ARE GUARANTEED FOR 1 YEAR FROM THE DATE OF PURCHASE BY THE USER.
NOTE : Any unauthorised prior repair or adjustment will automatically invalidate the Warranty.
21.1 Calibration, repair and spare parts
For service requirements for Megger Instruments contact:
Megger Limited
Archcliffe Road
Dover
Kent CT17 9EN
England.
Tel: +44 (0) 1304 502 243
Fax: +44 (0) 1304 207 342
Megger operate fully traceable calibration and repair facilities, ensuring your instrument continues to provide the high
standard of performance and workmanship you expect. These facilities are complemented by a worldwide network
of approved repair and calibration companies to offer excellent in-service care for your Megger products.
Returning your product to Megger - UK and USA service centres
1. When an instrument requires recalibration, or in the event of a repair being necessary, a Returns Authorisation
(RA) number must first be obtained from one of the addresses shown above. You will be asked to provide the
following information to enable the Service Department to prepare in advance for receipt of your instrument, and
to provide the best possible service to you.
Model, e.g. MFT1845+
Serial number, to be found on the underside of the case or on the calibration certificate.
Reason for return, e.g. calibration required, or repair.
Details of the fault if the instrument is to be repaired.
2. Make a note of the RA number. A returns label can be emailed or faxed to you if you wish.
3. Pack the instrument carefully to prevent damage in transit. Remove the battery cells before packing.
4. Ensure the returns label is attached, or that the RA number is clearly marked on the outside of the package and
on any correspondence, before sending the instrument, freight paid, to Megger. Copies of the original purchase
invoice and packing note should be sent simultaneously by airmail to expedite clearance through customs. In the
case of instruments requiring repair outside the warranty period, an immediate quotation can be provided when
obtaining the RA number.
5. You may track the progress of your return on line at www.megger.com
21.2 Approved Service Centres
A list of Approved Service Centres may be obtained from the UK address above, or from Megger’s website at
www.megger.com/support
www.megger.com
MFT1800 series
68
Repair and Warranty
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