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Appendix E: Troubleshooting
Below is a number of the common support questions that are asked about the pX2. The purpose of the
section is to provide answers and/or direction on how to solve common problems with the pX2.
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Question: What is the default IP Address of the pX2?
Answer: The default IP address for the LAN is 192.168.168.1.
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Question: What is the default login for the pX2?
Answer: The default username is admin, the default password is admin.
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Question: How do I reset my modem to factory default settings?
Answer: If you are logged into the pX2 navigate to the System > Maintenance Tab. If you cannot log in,
power on the pX2 and wait until the modem complete the boot up process. Press and hold the
CONFIG button until the unit reboots (about 8-10 seconds).
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Question: I connected a device to the serial port of the pX2 and nothing happens?
Answer: In addition to the basic serial port settings, the IP Protocol Config has to be configured. Refer to
the COM0/1 Configuration pages for a description of the different options.
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Additional topics will be added in future releases.
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