MILACRON MFC-G - Electronic Instrument Repair Policy and Procedure

Temperature Control Units : MFC with G Series Instrument
Page: 63
Milacron Process Support Business
4165 Halfacre Road Batavia, Ohio 45103
Phone: 513-536-2584
www.milacron.com
5.7 ELECTRONIC INSTRUMENT REPAIR POLICY AND PROCEDURE
A. All control instruments used in this temperature control units are covered by the
machine’s warranty. Proprietary ‘tailor made’ instrument are manufactured specically for
this unit.
B . IN WARRANTY SERVICE INCIDENT
1. Call the factory for diagnostic assistance.
2. If a control instrument is determined to be at fault, a new or reconditioned
instrument will be sent as a replacement.
3. Return the defective instrument freight pre-paid for full credit. If the defective
instrument is not returned you will need to pay for it.
C. OUT OF WARRANTY SERVICE INCIDENT
1. Call the factory for diagnostic assistance.
2. If a control instrument is determined to be at fault, there are 3 options.
a. Purchase a new instrument as a replacement.
b. Send your instrument back for repair, freight prepaid. For a nominal fee,
your instrument will be repaired and returned.
c. Purchase a new instrument and repair the old one as a back up.
3. If you are sending your instrument back for repair, call the Service Department
for more information. Do not disassemble the instrument.
D. Other Information:
1. Call the factory for current repair charges.
2. Repair warranty: 1 year.
3. Contact Factory concerning shipping information.