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Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

98

Corresponding 6873i Display

Note: Contact your System Administrator for other softkey display behavior options.

Table of Contents

Mitel 6873I SIP Phone Release 4.2.0 SP2 User Guide2
Software License Agreement3
Table of Contents4
Welcome8
- About this Guide8
- Documentation8
- Phone Features9
- Requirements9
- Installation and Setup10
- Cleaning the 6873I Touchscreen10
IP Phone Keys11
- Key Panel11
- Key Description12
- Dialpad Keys13
Getting Started14
- Plugging in and Starting the Phone14
- UI Overview18
- Touchscreen UI Navigation25
Methods of Customizing Your Phone26
- Phone Options Via the IP Phone UI26
- Simplified Options List27
- Phone Options Via the Mitel Web UI29
Phone Status33
- Phone Status Via IP Phone UI33
- Finding Your Phone's IP Address36
- Phone Status Via the Mitel Web UI37
Customizing Your Phone39
- Language39
- Time and Date57
- Time Zone59
- Bluetooth63
- Pairing a Bluetooth Headset64
- Directory70
- Credentials72
- Call Forward74
- Lock74
- Phone Lock75
- Audio79
- Display87
- Dialing90
- Restart91
- Emergency Dial Plan92
Line and Call Appearances94
Configuring Softkeys95
- State-Based Softkeys98
- Softkey Display Behavior99
- Line Key101
- Speed Dial Key102
- Do Not Disturb (DND) Key108
- Busy Lamp Field (BLF) Key109
- Blf/List Key111
- Automatic Call Distribution (ACD) Key (for Sylantro Call Managers)114
- XML Key118
- Flash Key120
- Sprecode Key121
- Park/Pickup Keys122
- Last Call Return Key125
- Call Forward Key126
- Blf/Xfer127
- Speed Dial/Xfer129
- Speed Dial/Conf131
- Speed Dial/Mwi133
- Directory Key135
- Received Callers List Key137
- Outgoing Redial Key139
- Conference Key141
- Transfer Key142
- Intercom Key143
- Phone Lock Key144
- Paging Key145
- Discreet Ringing Key147
- Empty Key149
- None Key150
- Dialing a Number151
- Pre-Dialing a Number151
Making Calls151
- Using Handsfree Speakerphone152
- Using a Headset153
- Using Intercom Functionality154
- Outgoing Redial List156
- Mute161
Receiving Calls162
- Answering an Incoming Call162
- Sending an Incoming Call to Voicemail163
Handling Calls164
- Placing a Call on Hold164
- Transferring Calls165
- Indication of Transferred Calls170
- Conferencing Calls171
- Ending Calls177
Managing Calls178
- Directory178
- Received Callers List194
- Missed Calls Indicator200
- DND and Call Forward202
Additional Features214
- Display DTMF Digits214
- Play Call Waiting Tone215
- Stuttered Dial Tone216
- XML Beep Support217
- Status Scroll Delay218
- Switch UI Focus to Ringing Line219
- Call Hold Reminder During Active Calls220
- Call Hold Reminder (on Single Hold)221
- Call Waiting Tone Period222
- Preferred Line and Preferred Line Timeout223
- Goodbye Key Cancels Incoming Calls225
- Message Waiting Indicator226
- Incoming Intercom Call Features227
- Group RTP Paging229
- Shared Call Appearance (SCA) Call Bridging230
- Broadsoft Broadworks Executive and Assistant Services233
- Star Codes245
- Other Features246
Model M680I and M685I Expansion Modules247
- Using the Expansion Modules248
Troubleshooting Solutions249
- Why Is My Display Blank249
- Why Is My Speakerphone Not Working249
- Why Can't I Get a Dial Tone249
- Why Doesn't My Phone Ring249
- Why Is the Light Not Coming on with a New Voicemail Message249
- Why Is My Handset Not Working249
- How Do I Find the IP Address of My Phone250
- Why Does My Phone Display the no Service Message250
- How Do I Change My User Password250
- Why Does My Phone Display Bad Encrypted Config250
- How Do I Restart the IP Phone250
- How Do I Lock My Phone250
Limited Warranty251
- Exclusions251
- Warranty Repair Services251
- After Warranty Service251
Limited Warranty (Australia Only)252
- Repair Notice252
- Exclusions252
- Warranty Repair Services253
- After Warranty Service253
Appendix A - Time Zone Codes254

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