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Mitel Networks
5330 IP Phone
USING OTHER FEATURES
ACD
If your phone is ACD-enabled, you can log in as an agent. When there is no
agent logged onto an ACD-enabled set, LOGGED OUT is displayed.
To log in as an ACD agent:
1. Lift the handset.
2. Press Superkey.
3. Press Yes.
4. Enter your Agent ID, using the key pad.
5. Press Enter.
The text, LOGGED OUT disappears.
Attendant Call Hold - Remote Retrieve
To retrieve a call placed on Hold by the attendant:
1. Lift the handset.
2. Dial the appropriate feature access code.
3. Dial the digits announced by the attendant.
Callback
The Callback feature allows you to be notified when a busy phone becomes
free or when a phone has been used after a no-answer condition was
encountered.
To request a Callback when you reach a busy or unanswered station:
1. Press Call Me Back.
2. Hang up.
When the party is available, your phone starts ringing, and the display shows
the Callback ringing indicator.
To answer a Callback:
When you see the Callback ringing indicator, lift the handset.
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