moog
MSD Servo Drive Compact Operation Manual
44
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Id no.: CA97555-001, Rev. 3.0 - Date: 0 6/2012
5.4 Helpline/Support & Service
Our Helpline can provide you with fast, targeted assistance if you have any technical
queries relating to project planning or commissioning of the servo drive. To that end,
please collect the following information prior to making contact:
1. Type designation, serial number and software version of the devices (see software
name plate)
2. Moog
DriveADministr Ator version in use (menu ►Help ►Information... ►Version)
3. Displayed error code version (on 7-segment display or Moog
DriveADministr Ator)
4. Description of the error symptoms, how it occurred and relevant circumstances
5. Save device settings to file in Moog
DriveADministr Ator
6. Name of company and contact, telephone number and e-mail address
If you have any technical questions concerning project planning or commissioning of the
servo drive, please feel free to contact our helpline.
• Helpline - Please contact us:
Moog GmbH
Hanns-Klemm-Straße 28
D-71034 Böblingen
Phone: +49 7031 622 0
Telefax: +49 7031 622 100
E-Mail: drives-support@moog.com
If you need further assistance, our specialists at the Moog Service Center will be
happy to help.
• Service - Please contact us:
Phone: +49 7031 622 0
E-Mail: info.germany@moog.com
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