Moog Mother-32 - Service and Support Information; Moogs Standard Warranty; Returning Your Product to Moog Music; How to Initiate Your Warranty

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SERVICE AND SUPPORT INFORMATION
MOOG’S STANDARD WARRANTY
Moog warrants its products to be free of defects in materials or workmanship and conforming to
specications at the time of shipment. The Warranty Period is one year from the date of purchase. If, in
Moog’s determination, it has been more than ve years since the product shipped from our factory, it will
be at Moog’s discretion whether or not to honor the warranty without regard to the date of the purchase.
During the Warranty Period, any defective products will be repaired or replaced, at Moog’s option, on a
return-to-factory basis. This warranty covers defects that Moog determines are no fault of the user.
The Moog Limited Warranty applies to USA purchasers only. Outside the USA the warranty policy and
associated service is determined by the laws of the country of purchase and supported by our local
authorized distributor. A listing of our authorized distributors is available on moogmusic.com.
If you purchase outside of your country, you can expect to be charged for warranty as well as
non-warranty service by the service center in your country.
RETURNING YOUR PRODUCT TO MOOG MUSIC
You must obtain prior approval in the form of an RMA (Return Material Authorization) number from
Moog before returning any product. Email techsupport@moogmusic.com for the RMA # via email or
call us at (828) 251-0090. All products must be packed carefully and shipped with the Moog supplied
power adapter. The Mother-32 must be returned in the original inner packing including the cardboard
inserts. Sorry, the warranty will not be honored if the product is not properly packed. Once you
have received the RMA# and carefully packed your Moog, ship the product to Moog Music Inc. with
transportation and insurance charges paid, and include your return shipping address.
MOOG MUSIC
160 Broadway St.
Asheville NC, 28801
WHAT WE WILL DO
Once received, we will examine the product for any obvious signs of user abuse or damage as a result
of transport. If the product abused, damaged in transit, or is out of warranty, we will contact you with
an estimate of the repair cost. Warranty work will be performed and Moog will ship and insure your
product to your United States address free of charge.
HOW TO INITIATE YOUR WARRANTY
Please initiate your warranty online at www.moogmusic.com/register. If you do not have web access,
please call (828) 251-0090 to register your product.
CARING FOR THE MOTHER-32
Clean the Mother-32 with a soft, dry cloth only – do not use solvents or abrasive detergents. Heed the
safety warnings at the beginning of the manual. Don’t drop the unit.
AN IMPORTANT NOTE ABOUT SAFETY: There are no user serviceable parts in the Mother-32.
Refer all servicing to qualied personnel only.
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Phone: 828.251.0090
Email: info@moogmusic.com
Website: www.moogmusic.com