The links in the following sections can also be reached from the Service Center applica-
tion: Open the Service Center application and click on the Support button in the upper-
right corner.
11.2.1 Knowledge Base
The Online Knowledge Base gathers useful information about your Native Instruments product
and can be of great help to solve possible issues you may encounter. You can reach the Knowl-
edge Base via: www.native-instruments.com/knowledge.
11.2.2 Technical Support
If no Knowledge Base entry matches your problem, or if the matching entry does not solve the
problem, you can use the Online Support Form to contact the Technical Support team of Na-
tive Instruments. The Online Support Form will ask you to enter information about your hard-
ware and software setup. This information is essential for our Support team to be able to pro-
vide you with quality assistance. You can reach the Online Support via: www.native-instru-
ments.com/suppform.
When communicating with the Native Instruments Support team, keep in mind that the more
details you can provide about your hardware, your operating system, the version of the software
you are running, and the problem you are experiencing, the better they will be able to help you.
In your description, you should mention:
▪ How to reproduce the problem
▪ What you have already tried to fix the problem
▪ A description of your setup, including all hardware and the version of your software
▪ The brand and specifications of your computer
When installing new software or software updates, a Readme file is included that con-
tains late breaking news and new information that was not yet included in the documen-
tation. Please open and read this Readme file before contacting Technical Support.
Troubleshooting – Getting Help
Getting Help
MASCHINE STUDIO - Getting Started - 179
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