NComputing L300 - Faq

NComputing!L300!and!L350!User!Manual!!
Page!DD!of!?@!! ! 498943_v2!
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aT!Must!the!versions!of!the!vSpace!Server!software!in!a!network!be!the!same?!
FT!Different!vSpace!Server!versions!within!the!same!environment!can!cause!data!communication!
problems.!Please!keep!all!vSpace!Server!software!updated!with!the!latest!version.!
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aT!When!I!start!my!access!device,!why!is!the!server!connection!list!blank?!I!have!the!vSpace!Server!
software!on!a!host!PC!in!my!network.!I!can!connect!to!the!ho st!PC!if!I!provision!its!IP!address!in!the!
access!device.!
FT!This!condition!occurs!when!the!host!and!access!devices!are!on!independent!subnets.!The!access!
device!can!run!in!this!mode,!but!servers!outside!the!device’s!subnet!will!not!automatically!populate!in!
the!server!list.!
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aT!When!I!go!to!the!device!list!in!the!administration!console,!why!do!some!of!my!access!devices!never!
show!up!in!the!list?!
FT!This!condition!occurs!when!the!host!and!access!devices!are!on!independent!subnets.!The!access!
device!can!run!in!this!mode,!but!its!record!will!never!appear!in!the!administration!console’s!device!list.!
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aT!When!I!try!to!do!a!manua l!firmware!u p d a te !o n !t h e!a c ce ss !d e vic e,!why!doe s !it!n o t !co n n e c t!to !t h e!host!
PC!and!download!the!firmware?!
FT!This!condition!occurs!when!the!host!and!access!devices!are!on!independent!subnets.!An!access!device!
can!run!in!this!mode,!but!it!can!only!download!firmware!updates!when!it!is!on!the!same!subnet!as!the!
host!PC.!
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aT!When!I!start!my!access!device,!why!does!it!not!automatically!update!its!firmware!from!the!host!PC!
like!my!o th e r!a cc es s!d e v ice s!d o ? !
FT!This!condition!occurs!when!the!host!and!access!devices!are!on!independent!subnets.!The!access!
device!can!run!in!this!mode,!but!it!can!only!download!firmware!updates!when!it!is!on!the!same!subnet!
as!the!host!PC.!
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aT!I!can't!download !any!vSpace !S e rve r !so ft w a re !u p d a te s .!
FT!Make!sure!that!the!software!is!registered!and!th e!co rrect!T CP /IP!p orts!a re!op en !(see !“Pro du ct!
Registration”!section).!
For!the!latest!information!and!FAQs,!please!visit!the!NComputing!online!
knowledge!base!at:!
http://www.ncomputing.com/support!