2-40 Chapter 2: Hardware Installation
Out-of-Box Failures
TheRSG‐AtlantaCustomerSatisfactionHotlinewillreplaceout‐of‐box
failedharddiskswithidentical,preloadeddrives.Onceasystemis
successfullyinstalled,alldiskcontentsaretheresponsibilityofthe
customer.Thecustomerisresponsibleforrestoringoperatingsystem
softwareand/orcustomer‐specificdataontoreplacementdiskssentto
repairafailedordamageddiskinthefield.NCR
providesrecovery
toolsfortheoperatingsystemandplatformsoftware.