Troubleshooting 7-15
Problems with NEC EXPRESSBUILDER
When the server is not booted from the NEC EXPRESSBUILDER DVD, check the following:
Did you set the NEC EXPRESSBUILDER DVD during POST and restart the
server?
If you set the NEC EXPRESSBUILDER DVD during POST but do not restart the
server, an error message will appear or the OS will boot.
Is BIOS configuration correct?
The boot device order may be specified with the BIOS setup utility of the server.
Use the BIOS setup utility to change the boot device order to boot the system
from the optical disk drive drive first.
<Menu to check: [Boot]>
When an error occurs while the NEC EXPRESSBUILDER is in progress, the following message
appears. After this message appears, record the error code and contact to the maintenance service
company.
Message Cause and Remedy
This machine is not supported. This EXPRESSBUILDER version cannot
be used for this server. Execute the NEC
EXPRESSBUILDER on the compliant
server.
NvRAM access error Cannot access to the nonvolatile memory
(NvRAM).
Hard disk access error The hard disk is not connected or it is
faulty.
Check whether the hard disk is correctly
connected.
The system-specific information
does not exist on the baseboard.
Please restore the backup data or
write the data by using [System
Information Management] of the
Off-line Maintenance Utility. Only
the authorized personnel are
allowed to do this operation.
This message is displayed when NEC
EXPRESSBUILDER cannot find device
specific information due to the replacement
of a motherboard, etc.
Maintenance personnel write information
using offline maintenance utility.
In other cases, the error message also appears when a failure is detected while executing the Test
and Diagnostics. Check the error message and contanct to the maintenance service company.
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