Go To A Mailbox
Description
An Automated Attendant caller can dial a digit to route to a Call Routing or Announcement Mailbox.
This is called the Go To (GOTO) action. The GOTO action can route directly to a specific Call Routing
or Announcement Mailbox, or allow the Automated Attendant caller to go to a mailbox of their own
choosing. Use the GOTO action to set up a "tree" of Automated Attendant options.
The block diagram below shows how the Automated Attendant can provide the caller with a tree of
dialing options. Dialing 1 (GOTO 9) routes to Announcement Mailbox 9, which plays the company
directions. Dialing 2 (GOTO 2) routes to Call Routing Mailbox 2, which is set up to give the caller
single-digit dialing to Tech Service technicians.
• The Announcement Message for Announcement Mailbox 9 tells the caller how to locate the
company.
• The Instruction Menu for Call Routing Mailbox 2 instructs the caller which digits to dial for each
technician. The Dial Action Table for Call Routing Mailbox 2 contains the TRF or UTRF actions to
each technician's extension.
Automated Attendant
Announcement Mailbox 9
Call Routing Mailbox 2
GOTO 9
GOTO 2
Call Routing Mailbox 1
Company
Directions
Tech Service
Technicians
1
2
The GOTO action can also log on to a Subscriber Mailbox, although the LOGON action is normally
reserved for this function.
Related Features
Automated Attendant on page 2-31
The Automated Attendant can automatically answer the telephone system's incoming calls, play an
Instruction Menu message, and provide dialing options to callers.
Dial Action Table on page 2-60
The GOTO action is a Dial Action Table option.
SL1100
ISSUE 3.5
2-108
Go To A Mailbox
G
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