Call Forward to a Mailbox
Description
A subscriber can easily forward calls to his Subscriber Mailbox by pressing the Voice Mail key instead
of dialing an extension as the forwarding destination. With Call Forward to a Mailbox, the subscriber is
assured that when he is unavailable to answer calls, those calls are saved in Voice Mail.
Unlike with Extension Hunting to Voice Mail, the Call Forward to a Mailbox feature allows the
subscriber to choose when and how to send unanswered calls to voice mail.
Call Forwarding a Subscriber's Direct Inward Line to their Mailbox
The following table describes how InMail handles a subscriber's Direct Inward Line when it is Call
Forwarded to the mailbox. The routing occurs when the caller dials a digit while listening to the
recorded or default mailbox greeting.
Dialing Options while Listening to a Subscriber Mailbox Greeting
47-02-14 Next Call
Routing Mailbox
47-02-13 Dialing
Option
Digit Dialed Action
Undefined No 0 Caller hears, "That is an invalid entry," and the greeting
repeats.
1 ~ 9
# InMail hangs up.
Caller skips greeting and can immediately start record-
ing.
1 ~ 32 (valid Call
Routing Mailbox)
No 0 Caller follows 0 action in Next Call Routing Mailbox.
1 ~ 9 Caller hears, "That is an invalid entry," the greeting re-
peats, and the caller is asked to leave a message.
# Caller routes to the Next Call Routing Mailbox and
hears its Instruction Menu.
Caller skips greeting and can immediately start record-
ing.
1 ~ 32 (valid Call
Routing Mailbox)
Yes 0 Caller follows key action in Next Call Routing Mailbox.
1 ~ 9
# Caller routes to the Next Call Routing Mailbox and
hears its Instruction Menu.
Caller skips greeting and can immediately start record-
ing.
Log On to a Subscriber Mailbox while Listening to the Greeting
A subscriber who wishes to log on to his mailbox while listening to his greeting must have the option
set in Next Call Routing Mailbox. To allow this ability, for example:
• Program the Next Call Routing Mailbox # digit as LOGON to IXXX.
• While listening to their greeting, the subscriber can dial:
- # (to route to their Next Call Routing Mailbox).
- # and their mailbox number to log in to their mailbox.
By default, this option is provided in Call Routing Mailbox 1. Additionally, the subscriber can enable a
Security Code to prevent unauthorized logons.
ISSUE 3.5
SL1100
InMail Feature Manual 2-41
C