Announcement Mailbox
Description
An Announcement Mailbox plays a recorded announcement to Automated Attendant callers without
providing dialing options. The Announcement Mailbox is typically set up to provide information to
callers and then route back to the Automated Attendant. See the following example:
• The Automated Attendant instructs the caller to dial a digit for company directions.
- Record this in the Instruction Menu message for the active Call Routing Mailbox.
See Instruction Menu on page 2-145 for more information.
- Set the dialing options in the Dial Action Table associated with the active Call Routing Mailbox.
See Dial Action Table on page 2-60 for more information.
• The caller dials the digit and listens to the recorded Announcement Mailbox message for directions.
• After playing the directions, the caller routes back to the Automated Attendant for additional dialing
options.
- See the Hang Up on page 2-123 and Next Call Routing Mailbox on page 2-194 options in
Programming below.
By default, there are 24 Announcement Mailboxes (Routing Mailboxes 9 ~ 32). However, you can
assign any of the 32 Routing Mailboxes as an Announcement Mailbox.
The Next Call Routing Mailbox Options
The following Mailbox Routing charts show how an Announcement Mailbox handles Automated
Attendant calls.
• The first chart explains what happens when the outside call is directly answered by the
Announcement Mailbox. This happens when the Answer Table uses an Announcement Mailbox for
routing instead of a Call Routing Mailbox.
• The second chart explains what happens when the outside call is answered by a Call Routing
Mailbox and then routed to the Announcement Mailbox. This can happen, for example, when a
caller dials a digit to hear an announcement of company directions.
• See Answer Table on page 2-19 for more set up information.
Direct Announcement Mailbox Routing
(If the outside caller routes directly to the Announcement Mailbox)
47-09-01 Next
Call Routing
Mailbox
47-09-02 Repeat
Count
47-09-03 Hang
Up After
Action
0 = Undefined 0 (No repeats) 0 = None
1 = Goodbye
2 = Silent
• If the caller does not dial, after the announcement InMail
hangs up.
• If the caller dials a digit during the announcement, InMail
says "That is an invalid entry" and hangs up.
1-32 (valid Call
Routing Mailbox)
0 (No repeats) 0 = None
1 = Goodbye
2 = Silent
• If the caller does not dial, after the announcement they
route to the Next Call Routing Mailbox.
• If the caller dials a digit during the announcement, they
route to the Next Call Routing Mailbox.
• If the caller doesn't dial, after the announcement InMail
hangs up.
• If the caller dials a digit during the announcement, they
route to the Next Call Routing Mailbox.
SL1100 ISSUE 3.5
2-10
Announcement Mailbox
A
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