Troubleshooting
93
N150 Wireless ADSL2+ Modem Router DGN1000
auto-generated addresses are in the range 169.254.x.x. If your IP address is in this
range, check the connection from the computer to the router and reboot your computer.
• If your router’
s IP address was changed and you do not know the current IP address,
clear the router’s configuration to factory defaults as explained in Factory Settings on
page 96. This sets the router’
s IP address to 192.168.0.1.
• Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click Refresh to be sure that the Java applet is loaded.
• Try closing the browser and relaunching it.
Changes Not Saved
If the router does not save the changes you make in the router interface, check the following:
• When entering configuration settings, always click the Apply button before moving to
another screen or tab, or your changes are lost.
• Click the Refresh or Reload button in the Web browser. The changes might have
occurred, but the old settings might be in the Web browser’s cache.
Firmware Needs to Be Reloaded
When you attempt to connect to the Internet, the browser might display a message similar to
the one below telling you that you need to reload the router’s firmware. This means a problem
has been detected with the router’s firmware.
Figure 17. Reload firmware
To reload the firmware:
1. If you already have the firmware file on your PC, go directly to step 2. If you do not have
the firmware file on your PC, obtain the firmware from the NETGEAR support site at
http://www.netgear.com/support through another working Internet connection.
2. Click Browse.
3. Navigate to the firmware file.
4. Click Upgrade. A progress bar displays. The reload takes about 5 minutes to complete.
When the firmware recovery is completed, the login screen displays so you can log in.
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