Nokia Customer Care Service Software Instructions
Company Confidential RH-75
Issue 2 06/2005 2005 Nokia Corporation. Page 13
Update installation of Phoenix
If you already have the Phoenix Service SW installed on your computer, sooner or later
there will be need to update it when new versions are released.
Always use the latest available versions of both the Phoenix Service SW and the Phone
Specific Data Package . Instructions can be found in phone model specific Technical Bul-
letins and Phone data package readme.txt files (shown during installation).
To update the Phoenix you need to take exactly the same steps as when installing it for
the first time.
• Download the installation package to your computer hard disk.
• Close all other programs.
• Run the application file (e.g. phoenix_service_sw_a10_2003_33_5_22.exe).
• Newer version of Phoenix will be installed.
• Driver versions are checked and updated if necessary.
When you update the Phoenix from old to new version (e.g. update from 2003_9_2_3 to
2003_33_5_22
), the update will take place automatically without uninstallation.
f you try to update the Phoenix with the same version that you already have (e.g.
a10_2003_33_5_22 to a10_2003_33_5_22 ) you are asked if you want to uninstall the
version of Phoenix you have on your PC.
In this case you can choose between total uninstallation and repair just like when you
choose to uninstall Phoenix service software from the Windows control panel.
If you try to install an older version (e.g. downgrade from a11_2003_41_1_24 to
a10_2003_33_5_22 installation will be interrupted.
Always follow the instructions on the screen.
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