42 Using your ViasatHD box
Problem Possible cause Suggested solution
Your box does not
display any digital TV
channels on your TV.
You may also see the
on-screen message “No
Signal”.
There is a problem with
the satellite signal.
Check that the lead from your satellite dish is
correctly connected to your box.*
Check that your satellite dish and LNB(s) are
correctly set up and directed towards the correct
satellite(s) (see page 11).
Check that nothing is blocking your satellite dish,
for example a tree or high building.
There may be a temporary problem with the
reception, caused, for example, by bad weather;
try again later. If adverse weather conditions
cause your dish and/or LNB(s) to move, you
may need to re-adjust them (see the information
supplied with this equipment).
Your remote control isn’t
working.
Something is between
the remote control and
your box.
Make sure you point your remote control directly
at your box and that nothing is between it and
your box. The indicator light on your box’s front
panel should flash each time you press a remote
control button.
The batteries are flat or
inserted the wrong way
round.
Check the batteries and replace them if
necessary.
High-definition video
does not appear
correctly on your HD TV.
The video resolution that
is output from your box’s
HDMI connector may
not be suitable for your
HD TV.
Change the video resolution to obtain improved
picture quality (see page 34).
Also check your HD TV’s picture settings.
The audio and video are
out of sync.
If you have an HD
TV, and you connect a
separate audio system
to the ‘COAXIAL’ or
‘OPTICAL’ DIGITAL
AUDIO OUT connector
on your box, you may
have to adjust the audio
delay setting.
Change the audio delay setting until the audio and
video are in sync (see page 35).
You’ve forgotten your
PIN code.
Call customer service for advice.
You have received a new
smart card but you don’t
know how to activate it.
Follow the instructions on ‘Inserting your smart
card’ on page 10.
Solving Problems
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