318 Section 4A: Troubleshooting
If your Outlook data is associated with a Microsoft Exchange ActiveSync account, you can
synchronize the info wirelessly with Exchange, but you cannot export your data from the copy
of Outlook on your computer to your phone.
I have an Exchange ActiveSync account at work, but my data is not being
downloaded to my phone
Check with your system administrator to obtain or verify the name of the mail server that
offers you wireless access to the corporate mail system. If you cannot obtain the name of this
server (some companies do not give it out, because they do not want wireless access to their
servers), you cannot synchronize with your Exchange ActiveSync account.
If your company requires you to change your password for accessing your Exchange
ActiveSync account, you must change the password on your phone (see “Change Account
Login Settings” on page 243).
I have entered the settings to sync with Exchange ActiveSync, but I can’t
synchronize with my company’s Exchange server
Check with your system administrator to find out if a systemwide locking policy is in place.
A notification tells me that ActiveSync encountered a problem on the server
There is a temporary problem with the server, or the server may be temporarily overloaded.
Try again later, and if the problem persists, contact your system administrator.
A notification tells me that there is not enough free memory to synchronize
1. Press Center to display Card view.
2. Scroll through the cards and note how many applications you have running.
Tip
A number of third-party applications (sold separately) are available that let
you synchronize data on your Pre phone with a desktop application. Visit
palm.com/migrate-pre
to learn more.
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