Section 4A: Troubleshooting 331
Help
Updates
I dismissed a system update notification, and now I don’t know how to get the
update on my phone
If you have a Wi-Fi connection and the battery has at least a 30% charge, you can start the
update yourself: Open
Updates . Your phone checks for the availability of the update, and
if one is available, tap Download Now. The download happens in the background, so you can
continue to use your phone until the actual installation takes over.
Your phone installs the update within a week of your receiving the first notification. This
update occurs automatically the next time you charge your phone. An update installation
cannot begin unless you have at least a 30% charge on your battery. If you tap Install Later,
the update will automatically install the next time all three of the following conditions are true:
the phone is charging and idle, and the battery has at least a 30% charge.
My phone froze while I was downloading or installing a system update
During a wireless software update, there’s a small chance that your phone may freeze and
stop responding to taps or key presses. If this happens, you can use webOS Doctor
TM
to
restore your phone and install the system update from your computer using the USB cable.
On your computer, go to palm.com/support
to download webOS Doctor.
Third-party Applications
Some third-party applications can cause conflicts with your phone. Third-party applications
that modify the wireless features of your phone may require extra troubleshooting. Use caution
when installing the following:
䢇 Ringtone managers.
䢇 Caller ID applications.
䢇 Instant messaging.
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