Section 4A: Troubleshooting 319
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3. Close any application you are not using by throwing its card off the top of the screen.
If the previous steps don’t fix the problem, see “Making Room on Your Phone” on page 333
for other suggestions.
A notification tells me that the server could not be reached
Make sure your phone is connected either to the Sprint network or to a Wi-Fi network (see
“What Are All Those Icons?” on page 120).
If you have a network connection and receive this notification, it means your phone had to
wait too long to connect to the Exchange server. The connection may have been lost, the
server may be temporarily overloaded, or the server may have encountered an internal error.
Check your Exchange server name and proxy server settings (see “Set Up Email: Microsoft
Exchange ActiveSync (EAS)” on page 239), and try again later.
A notification tells me that ActiveSync encountered a problem with [item type]
[item name]
There was an error while synchronizing a single item. This error can usually be corrected only
by deleting the item that caused the error. If you sync again to see if the error persists, be
aware that items causing this type of error are skipped and do not show up again.
Email
I have problems using my account
Occasionally you may experience problems using an email account after you set it up. If
you followed the account setup procedure (see “Set Up Email” on page 237) and are
experiencing problems using the account, verify that the account complies with your email
provider’s requirements:
䢇 Verify both your password and your username for your email account.
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