Palm Pre User Manual

320 Section 4A: Troubleshooting
䢇 Some wireless service providers require you to be on their network to use your email
account. If this is the case, be sure to use the Sprint network as the connection type for
the account.
䢇 Some wireless service providers have other requirements specific to their service. (Check
with Sprint to find out whether any provider-specific requirements exist.)
䢇 Make sure your ISP or email provider allows you to access email on a Pre phone. (Some
providers do not offer this option at all; other providers require an upgrade for you to
access email on a phone.)
䢇 Email provider settings may change. (If your email account was working but you are
currently experiencing problems, check with your email provider to find out whether any of
the account settings have changed.)
䢇 If you changed your password in an online email account, you must change the
password on your phone (see “Change Account Login Settings” on page 243).
I have problems sending and receiving email
䢇 Make sure your phone is on and that your data connection to your mail server or email
service provider has not been interrupted (see “Turn the Phone On/Off” on page 20).
䢇 Short periods of time when email is unavailable are common, due to server problems or
poor wireless coverage. (If you have problems sending or receiving mail for an extended
period of time, check with your ISP or email service provider to verify that the service is
working properly, and check with Sprint Customer Service for outage information in your
area.)
I have problems sending email (IMAP and POP accounts)
If you are able to receive email messages but cannot send them, try the following:
䢇 Turn on authentication (see “Set Up Email: Other Providers” on page 240). (Many service
providers require authenticated access, or ESMTP, to use their SMTP servers for outgoing
mail.)
䢇 Enter the name of a different outgoing mail server for sending mail (see “Set Up Email:
Other Providers” on page 240). (Many ISPs, such as cable companies, require that you
have an Internet connection to their network to send email through their servers. In this

Palm Pre Specifications

General

Display diagonal	3.1 \
Display resolution	320 x 480 pixels
Ringer type	Polyphonic
Internal memory	8192 MB
Rear camera type	Single camera
Text prediction system type	T9
Multimedia Messaging Service (MMS)	Multimedia Messaging Service (MMS) is a standard way to send messages that include multimedia content to and from a mobile phone over a cellular network
FM radio	No
Operating system installed	Palm OS
Form factor	Slider
Product color	Black
Talk time (2G)	5 h
Standby time (2G)	300 h
Data network	3G
Bluetooth version	2.1+EDR
Personal info management (PIM)	Alarm clock, Calculator, Calendar, Notes

Weight and Dimensions

Depth	16.95 mm
Width	59.5 mm
Height	100.5 mm
Weight	135 g