332 Section 4A: Troubleshooting
䢇 Applications that modify when your phone or data connections turn on or off and how
your phone behaves.
If you recently installed an application and your phone seems to be stuck, try the following in
sequence until the problem is resolved:
1. Restart your phone (see “Restart Your Phone” on page 216).
2. Make sure your third-party applications are up to date (see “Manually Check for
Updates” on page 84).
3. See if a system update is available (see “Manually Check for Updates” on page 84).
4. Delete the most recently installed application, or the application you think could be
causing the problem, from your phone (see “Delete an Application” on page 66).
(Perform a backup (see “Back Up Your Information” on page 210).)
5. Perform a partial erase (see “Erase Data and Reset Your Phone” on page 217).
6. Enter your Palm profile email address and password to restore your backed-up
information.
7. If the problem is resolved, begin reinstalling your third-party applications one at a time.
8. If the problem recurs, delete the last application you installed and report the problem to
its developer.
Getting more help
Contact the author or vendor of any third-party software if you require further assistance.
Neither Palm nor Sprint provides technical support for applications that are not built into your
phone.
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