330 Section 4A: Troubleshooting
Backing Up and Restoring Data
I need to reset my phone but don’t understand the difference between a partial
erase and a full erase
Both a partial erase and a full erase delete all personal information, such as events, contacts,
and tasks, as well as applications you have added, such as third-party software, on your
phone. In addition, a full erase deletes all files stored in the USB Drive of your phone, which
includes all pictures, videos, music files, documents, and PDF files.
How do I get my data back after a full or partial erase?
After a full or a partial erase, on your phone, enter your existing Palm profile email address,
and password—don’t create a new one! When you do this, all data that has been backed up
to your profile—contacts, calendar events, and tasks, as well as apps you bought through App
Catalog—is restored to your phone. Information from online accounts you synchronize with—
such as Google or Microsoft Exchange ActiveSync—is restored to your phone also.
A full erase deletes everything deleted by a partial erase, plus everything you stored in your
phone’s USB Drive (photos, videos, music, documents, ringtones, and so on). You need to
have copies of those files available elsewhere if you want to restore them to your phone. For
example, you can save copies on your computer and then transfer them back to your phone
(see “Copy Files Between Your Phone and Your Computer” on page 92).
I thought my Web bookmarks were backed up, but I don’t see them
Web bookmarks are part of the data backed up to your Palm profile. After a partial or full
erase, a bookmark is restored after you revisit the page for which you created the bookmark.
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