Section 4A: Troubleshooting 325
Help
I can’t access a page
1. Make sure you have Internet access:
䡲 Open Web and try to view a Web page you’ve loaded before.
䡲 To ensure that you’re viewing the page directly from the Internet, tap .
䡲 After confirming your Internet connection, try to view the page in question again. If it
comes up blank, tap .
䡲 If you’re still having trouble, the page may contain elements that are not supported
by the browser, such as Flash, Shockwave, VBScript, WML script, and other
plug-ins.
2. Some websites redirect simple Web addresses given to the public to actual Web
addresses that are more complex (for example, if you enter the address
www.palm.com/support
, it may actually go to the Web
address http://www.palm.com/us/support
. If your phone’s browser can’t follow the
redirect, enter the Web address in a desktop browser and read the actual Web address
in the address bar. Then enter the actual address in your phone’s browser.
An image or map is too small on my screen
Do either of the following:
䢇 To switch to landscape mode to see more of the image, turn the phone on its side.
䢇 To zoom in on the image, pinch out or double-tap the screen.
A secure site refuses to permit a transaction
Some websites don’t support certain browsers for transactions. Contact the site’s webmaster
to make sure the site allows transactions using your phone’s Web browser.
It takes a long time for a page to load
If it is taking longer than usual to load Web pages, you may have traveled from a high-speed
Sprint Mobile Broadband service area to a Sprint 1xRTT service area.
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General
Weight and Dimensions
