215
Chapter 9 Solving Problems
Information Codes
In the event of communication failures, information codes appear in the transmission result or
transaction journal.
When an information code is displayed, take necessary action as recommended in the table below.
For definitions of the information code not found here, refer to the User (U)/Jam (J)/Machine (E) Error
Codes in the Operating Instructions (For Maintenance) of provided CD-ROM.
Info. Code Problem Action Refer to
030 Document is misfeeding. Reload the document properly.
Remove the document jam.
Adjust the Original Guides.
031 Document is too long or
jammed.
Document length exceeds 78.8"
(2 m) in “Std” and “Fine” mode
only.
The length limitation for “Super
Fine” and “600dpi” mode is
subject to the available memory
size.
Reload the document properly.
Remove the document jam.
Operating
Instructions (For
Maintenance)
061 ADF Cover is open. Close the ADF Cover.
212 Communication error occurred. Check with the other party.
400 During initial handshake,
receiving station did not respond
or a communication error
occurred.
Check with the other party.
Reload the document and send again.
401 Remote station required a
receiving password to receive
the document. Remote station
does not have Confidential
Mailbox.
Check the remote station.
402 During initial handshake,
communication error occurred.
Reload the document and send again.
403 No polling capability at the
remote side.
Ask remote side to set to be polled.
404/405 During initial handshake,
communication error occurred.
Reload the document and send again.
600dpi
(Max. Length)
Super Fine
(Max. Length)
2-Sided
(Long
Edge)
2-Sided
(Short
Edge)
1-Sided
2-Sided
(Long
Edge)
2-Sided
(Short
Edge)
1-Sided
A3/
Ledger
19"
(486 mm)
54"
(1387 mm)
28"
(730 mm)
54"
(1387 mm)
B4
22"
(577 mm)
34"
(866 mm)
A4/
Letter
26"
(684 mm)
40"
(1027 mm)
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