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Problems with
Paper
Handling
• The print media has been
loaded incorrectly.
• The print media is out of
the supported media range.
• The feed roller is dirty.
• Too many papers in paper
tray.
• Please install printing medium
correctly; please print with manual
feed tray if special printing
medium is used to print.
• Please use the print media within
the specification range.
• Clean the feed roller.
• Remove excess paper from the
tray. For printing on special print
media, use the manual tray.
• Too many papers in paper
tray.
• The print media is out of
the supported media range.
• There is foreign matter in
the paper path.
• The feed roller is dirty.
• Internal parts failure.
• Remove excess paper from the
tray. For printing on special print
media, use the manual tray.
• Make sure to use the paper that
meets specifications. For printing
on special print media, use the
manual tray.
• Clean the paper path.
• Clean the feed roller.
• Excessive static electricity
on the print media.
• The print media is damp
and is sticking together.
• Internal parts failure.
• Separate the print media to
eliminate some static electricity. It
is suggested that you use the
recommended print media.
• Separate the print media or use
better quality and dry print media.
• If the problem persists, please contact the customer service center. See the Three
Guarantees certificate for contact details.