Internet Telephony PBX System
IPX-330/IPX-2100
47
Item Explanation
remembers which extension was called last and begins the
round robin with the next agent.
Agent Check each agent that is to be a member of this specific Call
Center Queue.
Agent TimeOut(sec) Specify the number of seconds to rin an agent’s extension
before sending the call to the next Agent (based on Ring
Strategy)
Auto Pause If an Agent’s extension rings and the Agent fails to answer the
call, automatically pause that agent so the stop receiving calls
from the queue.
Wrap-Up-Time(sec) This is the amount of time in seconds that an agent has to
complete work on a call after the call is disconnected. (Default
is 0, which means no wrap-up time.)
Max Wait Time(sec) Calls that have been waiting in the queue for this number of
seconds will be sent to the “If not answered” destination.
Max Callers Max number of the callers who are allowed to wait in the queue.
(Default is 0, which means no limitation.) With this number of
callers in the queue already, subsequent callers will be sent to
the “If not answered” destination.
Join Empty Allow callers to enter the Queue when no Agents are available.
If this option is not defined, callers will not be able to enter
Queues with no available agents - callers will be sent to the “If
not answered” destination.
Leave When Empty If this option is selected and calls are still in the queue when the
last agent logs out, the remaining callers in the Queue will be
transferred to ”If not answered” destination. This option cannot
be used with Join Empty simultaneously.
Auto Fill Callers will be distributed to Agent automatically.
Report Hold Time Report the hold time of the next caller for Agent when the Agent
is answering the call.
Frequency(sec) Repeat frequency to announce the hold time for callers in the
Queue.(“0” means no announcement).
Announce Hold Time Announce the hold time. Announce (yes), do not announce (no)
or announce once (once), it will not be announced when the
hold time is less than 1 minute.
Repeat Frequency(sec) Interval time to play the voice menu for callers.(“0” mean not to
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