Internet Telephony PBX System
IPX-330/IPX-2100
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Save and go back to Inbound Control->Call Queues page again you’ll be able to configure the
existing call queues and add new call queues with available agents.
Item Explanation
Queue Number Define an extension number to identify the queue.
Label Define the label for the queue. A user can be agent of multiple
queues, by giving a label for the call queue, if an incoming call
is distributed to an agent the label will be displayed on the
phone screen along with the caller ID. So a call queue agent
can tell from which call queue the call is coming from.
RingAll Ring all available agents until one answers (default).
RoundRobin Starting with the first agent, ring the extension of each agent in
turn until the call is answered.
LeastRecent Ring the extension of the Agent who has least recently received
a call
FewestCalls Ring the extension of the Agent who has taken the fewest
number of calls.
Random Ring the extension of a random Agent.
RRmemory RoundRobin with Memory, like RoundRobin above, except
instead of the next call starting with the first agent, the system
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