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Polycom SoundPoint IP 560 User Manual

Polycom SoundPoint IP 560
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User Guide for the SoundPoint IP 550/560 Phone
5 - 4
Access to Screens and Systems
Symptom Problem Corrective Action
There is no response when you
press a feature key.
The for the SoundPoint IP
550/560 phone is not in an active
state.
Do one of the following:
Press the keys more slowly.
Check with your system administrator
to see if the key has been mapped to
a different function or is disabled.
Place a call to the phone to check that
inbound call display and ringing is
normal. If successful, try to press
feature keys within the call to access
the Main Menu, for example.
To confirm that the line is active, press
the Menu key, and then select Status
> Lines > Line Information. From the
Line Information page, verify that your
phone line is registered.
Reboot the phone to attempt
re-registration to the call server.
Contact your system administrator.
The screen shows “Network Link
is Down”.
The LAN cable is not properly
connected.
Do one of the following:
Check termination at the switch or hub
(furthest end of the cable from the
phone).
Check that the switch or hub is
operational (flashing link/status lights)
or contact your system administrator.
Check if the LAN port is active or
inactive. Press the Menu key, and
then select Status > Network >
Ethernet. From the Ethernet page,
scroll to the LAN port field and verify
that it is active.
Reboot the phone to attempt
re-registration to the call server.
Contact your system administrator.

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Polycom SoundPoint IP 560 Specifications

Display IconDisplay
display resolution320 x 160 pixels
display typebacklit grayscale graphical LCD
LED backlightcustom intensity control
Power IconPower
power over ethernetIEEE 802.3af
external power source48V DC @ 380mA
Operating Environment IconOperating Environment
operating temperature+10 to 40°C (+50 to 104°F)
operating relative humidity20% to 85%, non-condensing
storage temperature-40 to +70°C (-40 to +160°F)
Weight and Dimensions IconWeight and Dimensions
dimensions26.5 cm x 15 cm x 19 cm x 6.5 cm
phone weight1.1 kg
unit box dimensions12.5 in x 13.25 in x 3.5 in
unit box weight1.8 kg

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