Polycom SoundPoint IP 560 User Manual

User Guide for the SoundPoint IP 550/560 Phone
5 - 8
Audio
Productivity Suite
Symptom Problem Corrective Action
There is no audio on the
headset.
The connections are not correct. Do one of the following:
• Ensure the headset is plugged into the
jack marked Headset at the rear of the
phone.
• Ensure the headset amplifier (if
present) is turned on and/or the
volume is correctly adjusted. If the
amplifier uses batteries, check that
they are fully charged.
You are using a headset and the
people you call hear echo.
There may be an issue with the
echo cancellation feature of your
headset.
Do the following:
• Press the Menu key, then select
Settings > Basic > Preferences >
Headset > Echo Cancellation.
• Using the arrow keys, select Enabled,
and then press the Select soft key.
• Contact your system administrator.
Symptom Problem Corrective Action
You are trying to access one of
the following features, but it is not
available on your phone:
• Corporate Directory
• Recording and Playback of
Audio Calls
• Managing Conferences
The license is not installed on
your phone or it has expired.
Do the following:
• Press the Menu key, then select
Status > Licenses.
• Using the arrow keys, verify that the
features that you want to use has a
valid license.
• Contact your system administrator.

Polycom SoundPoint IP 560 Specifications

Display

display resolution	320 x 160 pixels
display type	backlit grayscale graphical LCD
LED backlight	custom intensity control

Power

power over ethernet	IEEE 802.3af
external power source	48V DC @ 380mA

Operating Environment

operating temperature	+10 to 40°C (+50 to 104°F)
operating relative humidity	20% to 85%, non-condensing
storage temperature	-40 to +70°C (-40 to +160°F)

Weight and Dimensions

dimensions	26.5 cm x 15 cm x 19 cm x 6.5 cm
phone weight	1.1 kg
unit box dimensions	12.5 in x 13.25 in x 3.5 in
unit box weight	1.8 kg