Device and Software Support
Polycom, Inc. 170
To send diagnostic logs from the phone:
» Go to Settings > Basic > Diagnostic Logs > Upload Logs. Files are uploaded as plain text.
If the log upload is successful, the phone displays a message that the upload was successful.
If the log upload fails, the phone displays a message that the log upload failed.
Send Diagnostic Logs from the Web Configuration
Utility
To help troubleshoot issues, you can send diagnostic logs from the Web Configuration Utility. This option is
available when logged in as Administrator or User.
To send diagnostic logs from the Web Configuration Utility:
1 Enter the IP address of the phone into a web browser and log in as Administrator or User.
2 Go to Diagnostics > Upload Logs. Files are uploaded as plain text.
3 View upload URLs at Skype for Business Status > Skype for Business Parameters:
Update Server Internal URL for on-premises deployments
Update Server External URL online deployments.
If the log upload is successful, the phone displays a message that the upload was successful.
If the log upload fails, the phone displays a message that the log upload failed.
Setting Log Levels
You can set log levels from the phone or Web Configuration Utility. By default, the phone sends log levels
set on the server.
Set Log Levels from the Phone
You can set log levels from the phone.
To set log levels from the phone:
» On the phone, go to Home > Settings > Basic > Diagnostic Logs > Server Log Level.
Set Log Levels from the Web Configuration Utility
You can set log levels from the Web Configuration Utility.
To set log levels from the Web Configuration Utility:
1 Enter the IP address of the phone into a web browser and log in as Administrator or User.
2 Go to Settings > Logging.
3 In Server Log Level, select a log level.
To Next Page
Loading...
Need help?
General
