Polycom® VVX® 310 Business Media Phone User Guide 
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•  Held call  This term describes any call (including a conference call) that is on hold. Audio for 
held calls cannot be heard.  
•  Active call  This term refers to a call (including a conference call) you’re currently in. An 
active call has audio associated with it. 
•  Setting  The name of a field for which you can define information or choose an option. 
•  Field  This term describes the area of the screen next to a setting in which you can enter 
information or select an option. 
•  Icon  A picture on the screen. There are two types of icons: 
○  An icon that you can select to access a function, feature, setting, or application. For 
example, when you’re in Home view, you can select the New Call icon ( ) to place 
a call. 
○  An icon that provides phone information or status only. Selecting this type of icon 
doesn’t access another function. For example, your phone may have an icon to indicate 
you have a voicemail message simply to notify you of the current status. 
•  Soft key  This term describes the context-sensitive keys that display along the bottom of the 
screen that update depending on the task you’re performing. To see additional options (if 
available), press More. The More soft key is always on the far-right of the soft key area, as 
shown next. The additional options display as shown next.  
   
•  Soft key area  The soft key area (shown above) is the area along the bottom of the screen 
that displays context-sensitive soft keys. 
•  Status bar  The status bar (shown next) is the top-most part of the screen. It displays the 
time and date or other messages instead of the date display.