Ether232Plus User Guide Appendix B: Troubleshooting and Support
02-CML000027 Precidia Technologies Inc. B-3
Check IP Address (Ping)
Use ping to check if the Precidia unit is correctly configured on the network. If you
cannot reach the Precidia unit using Ping, the Precidia unit is either incorrectly config-
ured or there is a network problem.
To “ping” the Precidia unit:
1 Open the MS-DOS Prompt. (Usually found under Start>Programs)
2 At the C:\WINDOWS> prompt type
ping
and the
IP address
you want to check.
- If you get Reply messages, the Precidia unit has a valid connection to the
network.
- If you get a Request timed out message, the Precidia unit is incorrectly config-
ured with the IP address, or you have a network connection problem.
N
OTE
: You can also use ping to check if an IP address is already in use on your
network, before assigning it to a new unit.
Basic Troubleshooting
Table B.1: Basic Troubleshooting
Problem Solution
The Configuration screen does not
appear when I press the CONFIGURE
button
1 Follow the troubleshooting flow diagram on the
previous page (B-2).
2 Ensure your terminal software is set to 9600 bps
3 Ensure you are pressing and holding the CON-
FIGURE button for at least 2 seconds
I can’t access the unit using telnet 1 Ensure the unit is active on the network (check
by pinging or viewing the status page locally)
2 Set a Remote Password
I only see strange characters in the ter-
minal window when I press the CONFIG-
URE button
Ensure the terminal software is set to 9600 bps.
The TRANSMIT lamp illuminates but
nothing appears on the terminal screen
when I press the CONFIGURE button
1 Check the terminal settings. Ideal settings are
9600 bps, 8 data bits, no parity, 1 stop bit, hard-
ware flow control
2 Check that the terminal is configured to the cor-
rect Com port on your PC
3 Check that you are using a null modem cable to
connect the unit to your PC
4 Unplug the unit and plug it back in
5 Try again
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