PROMISE shall not be liable for the cost of procuring substitute goods, services, lost profits,
unrealized savings, equipment damage, costs of recovering, reprogramming, or reproducing of
programs or data stored in or used with the products, or for any other general, special,
consequential, indirect, incidental, or punitive damages, whether in contract, tort, or otherwise,
notwithstanding the failure of the essential purpose of the foregoing remedy and regardless of
whether PROMISE has been advised of the possibility of such damages. PROMISE is not an
insurer. If you desire insurance against such damage, you must obtain insurance from another
party.!
Some states do not allow the exclusion or limitation of incidental or consequential damages for
consumer products, so the above limitation may not apply to you.!
This warranty gives specific legal rights, and you may also have other rights that vary from
state to state. This limited warranty is governed by the State of California. !
Your Responsibilities!
You are responsible for determining whether the product is appropriate for your use and will
interface with your equipment without malfunction or damage. You are also responsible for
backing up your data before installing any product and for regularly backing up your data after
installing the product. PROMISE is not liable for any damage to equipment or data loss
resulting from the use of any product. !
Returning the Product For Repair!
If you suspect a product is not working properly, or if you have any questions about your
product, contact our Technical Support staff at https://getsupport.promise.com 7 DAYS A
WEEK / 4AM TO 7PM PST (ENGLISH ONLY) AFTER HOURS SUPPORT AVAILABLE (ENGLISH
ONLY) and be ready to provide the following information:!
• Product model and serial number (required) !
• Return shipping address !
• Daytime phone number !
• Description of the problem !
• Copy of the original purchase invoice !
The technician helps you determine whether the product requires repair. If the product needs
repair, the technician issues an RMA (Return Merchandise Authorization) number.!
Return ONLY the specific product covered by the warranty. Do not ship cables, manuals, CDs,
etc.!
You must follow the packaging guidelines for returning products: !
• Use the original shipping carton and packaging !
• Include a summary of the product’s problem(s) !
• Write an attention line on the box with the RMA number !
• Include a copy of your proof of purchase !
You are responsible for the cost of insurance and shipment of the product to PROMISE. Note
that damage incurred due to improper transport or packaging is not covered under the Limited
Warranty.!
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General
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