MVI69E-MBTCP ♦ CompactLogix Platform Support, Service & Warranty
Modbus TCP/IP Enhanced Communication Module User Manual
ProSoft Technology, Inc. Page 147 of 150
June 28, 2017
8 Support, Service & Warranty
In This Chapter
Contacting Technical Support ............................................................. 147
Warranty Information ........................................................................... 148
8.1 Contacting Technical Support
ProSoft Technology, Inc. is committed to providing the most efficient and
effective support possible. Before calling, please gather the following information
to assist in expediting this process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and associated ladder files, if any
2 Module operation and any unusual behavior
3 Configuration/Debug status information
4 LED patterns
5 Details about the serial, Ethernet or Fieldbus devices interfaced to the
module, if any.
Note: For technical support calls within the United States, an emergency after-hours answering
system allows 24-hour/7-days-a-week pager access to one of our qualified Technical and/or
Application Support Engineers. Detailed contact information for all our worldwide locations is
available on the following page.
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