PLX3x Series Support, Service and Warranty
Ethernet and Serial Gateways User Manual
ProSoft Technology, Inc. Page 215 of 218
May 26, 2016
11 Support, Service and Warranty
In This Chapter
Contacting Technical Support ......................................................... 215
Warranty Information ...................................................................... 216
11.1 Contacting Technical Support
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
1 Product version number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Gateway configuration and associated ladder files, if any
2 Gateway operation and any unusual behavior
3 Configuration/Debug status information
4 LED patterns
5 Details about the serial, Ethernet or fieldbus devices interfaced to the
Gateway, if any.
Note: For technical support calls within the United States, ProSoft’s 24/7 after-hours phone support
is available for urgent plant-down issues. Detailed contact information for all our worldwide
locations is available on the following page.
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