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7. Technical Support
In the unlikely event that you experience problems with your PowerPact6 processor, contact Radstone’s
Technical Assistance.
The preferred method is to register support requests using the Technical Support Request Form available
through the Radstone web site at
http://www.radstone.com - this form looks like:
If you do not have web access, the next preferred method is by e-mail to support@radstone.co.uk. Please
provide the information required in the above form.
If you do not have either web or e-mail access, you can still telephone for technical support on:
+44 (0)1327 322760
Please be prepared to provide the same information as required above.
Your query will be logged on Radstone’s Technical Support database and allocated a unique Call
Reference Number (CRN) for use in future correspondence.
If you need to return a product, there is an RMA fault report form available via the Product Manuals
CD-ROM that can be printed out and filled in. Do not return products without first contacting Radstone.
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