1
st
Edition 7-2
Troubleshooting
If you are experiencing a problem with your PowerPact6 processor, there follow some general
suggestions of actions you may take that may resolve the problem without the need to contact Radstone’s
technical support. As well as these general suggestions, there are specific suggestions in the appropriate
appendix.
• Check the links on your PowerPact6 processor. If you are unsure of which link configurations to
use, try the suggested configuration initially
• Check that the power supply is within CompactPCI limits on +3.3V, +5V, +12V and -12V with a
digital volt meter
!WARNING
Power supply problems are to be dealt with only by qualified personnel
• Ensure that your PowerPact6 processor is firmly seated and secured in the rack and that all
male/female connectors mate together correctly
• Check that there is only one board configured as system controller in a system and that this is in
the appropriate System Controller slot in the chassis
• Prove the PowerPact6 processor’s operation in isolation before adding it into a multi-board system
• If you have made your own cables, e.g. for serial connection to terminal/hyperterminal, check that
pinouts are correct
• Check that the terminal/hyperterminal is set up for DTE (9.6 kbaud, 8 bits/character, 1 stop bit,
parity disabled)
• Ensure that air-cooled PowerPact6 processors receive sufficient airflow - 300 feet/second for build
levels 1 and 2, 600 feet/second for build level 3. If you need to operate your PowerPact6 processor
on an extender card, this requires an additional fan to supply the necessary air flow
• Ensure that conduction cooled PowerPact6 processors are fully installed in the conduction cooled
chassis and that the wedgelocks are correctly tightened. The recommended torque value is 0.6 to
0.8 Nm and the hexagon size is
3
/
32
” (2.38 mm). If you need to operate a conduction cooled
PowerPact6 processor on an extender card, you must maintain airflow of at least 300 feet/minute
over it
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